Returns & Exchanges
At CIVIVI Knives, we stand by the craftsmanship of our products and offer a 30-day return policy for items in original, unused condition with all packaging included. We want you to be completely satisfied with your purchase, ensuring every tool meets your everyday carry standards.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the knife in its original CIVIVI branded box and storage pouch, ensuring all certificates and accessories are included.
Ship to Our Facility
Affix the provided shipping label and drop off the package at your nearest authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing